Customer Review

See what Incubeta Holdings International Ltd says about Monday Swag

Here's whatRachel Rose from

Incubeta Holdings International Ltd

had to say about working with Monday Merch and their experience throughout the project.

Rachel Rose

Aug 4, 2023

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Portrait of Rachel Rose

Rachel Rose

Senior Global Marketing Coordinator at

Incubeta Holdings International Ltd

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We experienced some challenges with our Monday Merch order intended for goody bags at a large-scale corporate event in April 2023. The order included pens, tote bags, and coffee cups. Due to limited stock, Monday Merch informed us that they couldn't fulfill our request for 80 grey coffee cups. As a solution, we agreed to accept a different color. However, this information was disclosed after we had already placed the order. Additionally, the shipping process was not as smooth as expected, and instead of receiving a delivery the week before the event, we had to personally pick up the swag from the UPS depot. Finally, the order was incomplete, as it lacked the pens and a couple of tote bags had missing straps. We understand that the delivery issues were caused by the courier, and we appreciate the efforts made by our sales representative to address the situation. After several conversations, Monday Merch offered us a partial refund to address these problems. While we recognize their attempts to rectify the issues we encountered, we still experienced multiple issues with item fulfillment. Therefore, we believe it's important to bring these matters to light, allowing future customers to make informed decisions when considering working with this company. After sharing our feedback, the company arranged a call to hear our point of view. We acknowledge their willingness to understand the frustrations and challenges we experienced and address the matter positively.

From:

Incubeta Holdings International Ltd

To:

Monday Merch

Incubeta logo
Portrait of Rachel Rose

Rachel Rose

Senior Global Marketing Coordinator at

Incubeta Holdings International Ltd

Memoji

We experienced some challenges with our Monday Merch order intended for goody bags at a large-scale corporate event in April 2023. The order included pens, tote bags, and coffee cups. Due to limited stock, Monday Merch informed us that they couldn't fulfill our request for 80 grey coffee cups. As a solution, we agreed to accept a different color. However, this information was disclosed after we had already placed the order. Additionally, the shipping process was not as smooth as expected, and instead of receiving a delivery the week before the event, we had to personally pick up the swag from the UPS depot. Finally, the order was incomplete, as it lacked the pens and a couple of tote bags had missing straps. We understand that the delivery issues were caused by the courier, and we appreciate the efforts made by our sales representative to address the situation. After several conversations, Monday Merch offered us a partial refund to address these problems. While we recognize their attempts to rectify the issues we encountered, we still experienced multiple issues with item fulfillment. Therefore, we believe it's important to bring these matters to light, allowing future customers to make informed decisions when considering working with this company. After sharing our feedback, the company arranged a call to hear our point of view. We acknowledge their willingness to understand the frustrations and challenges we experienced and address the matter positively.

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The service was excellent. We received the merchandise earlier than expected, and the product quality is very good. Throughout the entire process, we were kept updated and received great support.

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Branded goodies - great first collaboration! Collaborating with Monday Merch has been a true pleasure. Their clear communication, proactivity, hands-on feedback, and flexibility throughout the entire process made this a great first collaboration that certainly won't be the last one! Our deadline always remained a priority to them, while patiently maintaining a keen eye during the designing phase, right up to finalization. A huge thank you to the full team, we couldn't be happier with the end result!

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The service and help was great! Due to being assigned a specific person that helps you from beginning to end, communication is easy and fast! Looking forward to ordering more products with you!

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Goethe Institute Merch Packs

Great service. Lena went above and beyond to find a suitable mug for us and I could tell that the production team took great care to make sure the product was of good quality.

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Naina Maier

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Excellent service from start to finish, we were on a very tight deadline for a corporate event and the entire team did a fantastic job of getting the order delivered in time for our event.

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Marketing & Design Lead

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Vereniging EYES International
Vereniging EYES International logo

Thanks Lusine & Leanah. Lusine, Leanah, and I'm sure the whole team are very dedicated and managed the whole process in a very human way - a difficult thing to find in these AI days. Thank you so much for your effort in making this happen so quickly and with so much attention.

Ana Roloff

General Manager

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