Business Returns & Refund Policy

1. Purpose & scope

This Policy governs all business‑to‑business (B2B) purchases from Monday Merch B.V. ("Monday Merch", "we", "our"). It supplements—does not replace—our General Terms & Conditions. Where the two conflict, the General Terms & Conditions prevail.


2. Which products qualify?

  • Stock items – e.g. blank garments, retail packaging, and accessories – may be returned for change‑of‑mind within 14 calendar days of delivery, provided they are unused, in original packaging, and resalable.

  • Custom‑made or branded items – any goods that have been printed, embroidered, engraved, relabelled, or otherwise personalized – are not eligible for change‑of‑mind return. They may be returned only if they are faulty or not as described.


3. Eligibility & exclusions

  • The request must be submitted by the purchasing business (not the end customer) within the applicable return window.

  • Items must arrive back to us in the same condition received. We cannot accept goods that show signs of wear, washing, or relabelling unless the defect first appears after washing and is covered by warranty.

  • Clearance, sample, or special‑order items are non‑returnable unless faulty.


4. How to request a return

  1. Email customerservice@mondaymerch.com with your order number, SKU(s), quantity, reason for return, and photos if defective.

  2. Wait for approval and shipping instructions.


5. Inspection & outcomes

  • We inspect returns within 5  working days of receipt.

  • If approved, we will at our discretion—and in line with statutory rights—repair, replace, or refund/credit the item.


6. Refunds or credit

  • Refunds are issued to the original payment method within 10 business days of approval.

  • Alternatively, you may opt for a Monday Merch credit valid for 12 months.


7. Shipping fees

  • For change‑of‑mind returns, the buyer is responsible for both outbound and return freight.

  • For defective items or errors attributable to Monday Merch, we provide a prepaid label or reimburse reasonable carriage costs.


8. Restocking fee

For change‑of‑mind returns of stock items, we deduct a restocking fee equal to 15 % of the net item price (excluding VAT and the original outbound shipping charge). This fee offsets the labor and materials required for:

  • inbound unpacking and quality control

  • counting and re‑bagging

  • re‑shelving and inventory processing

  • administrative handling of the refund

Example – If you return items with a net swag value of €100, we will refund €85 after the return is approved. Any paid shipping charges are non‑refundable.

No restocking fee is charged when the return is due to our error or a confirmed manufacturing defect.


9. Warranty claims

Manufacturer warranties apply where offered. Contact us first; we will liaise with the brand or arrange replacement at our discretion.


10. Governing law & venue

This Policy is governed by and construed in accordance with Dutch law and forms part of our General Terms & Conditions. Any disputes shall be brought before the competent court of Amsterdam, the Netherlands.


11. Contact

Email: customerservice@mondaymerch.com
Registered office: Monday Merch B.V., Schiedamsedijk 38, 3011 ED Rotterdam