See what Incubeta Holdings International Ltd says about Monday Merch
Here's what Rachel Rose from
Incubeta Holdings International Ltd
had to say about working with Monday Merch and their experience throughout the project.
Rachel Rose
Aug 4, 2023
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 101 330" xmlns="http://www.w3.org/2000/svg"><g d="M 0 330.146 L 0 0.146 L 101 0.146 L 101 330.146 Z M 63.18 0.626 C 50.47 -1.564 37.04 1.846 27.33 13.186 C 20.14 21.586 18.89 31.736 18.75 42.236 C 18.51 61.136 18.75 80.046 18.75 98.946 C 18.75 142.596 17.35 186.496 18.75 230.136 C 20.1 272.256 82.31 269.546 85.28 228.886 C 88.38 186.406 85.28 142.656 85.28 100.046 C 85.28 93.546 75.17 93.526 75.17 100.046 L 75.17 204.156 C 75.17 213.666 76.98 225.286 74.34 234.666 C 67.53 258.836 30 255.096 28.86 230.136 C 27.33 196.376 28.86 162.196 28.86 128.406 C 28.86 98.466 26.74 67.656 28.86 37.776 C 30.15 19.546 46.91 9.276 62.92 10.766 C 62.63 7.386 62.34 4.006 63.18 0.626 Z" fill="transparent" height="330.14589923620224px" id="MvbueGOxs" transform="translate(0 0.004)" width="101px"><g d="M 0 330.146 L 0 0.146 L 101 0.146 L 101 330.146 Z M 63.18 0.626 C 50.47 -1.564 37.04 1.846 27.33 13.186 C 20.14 21.586 18.89 31.736 18.75 42.236 C 18.51 61.136 18.75 80.046 18.75 98.946 C 18.75 142.596 17.35 186.496 18.75 230.136 C 20.1 272.256 82.31 269.546 85.28 228.886 C 88.38 186.406 85.28 142.656 85.28 100.046 C 85.28 93.546 75.17 93.526 75.17 100.046 L 75.17 204.156 C 75.17 213.666 76.98 225.286 74.34 234.666 C 67.53 258.836 30 255.096 28.86 230.136 C 27.33 196.376 28.86 162.196 28.86 128.406 C 28.86 98.466 26.74 67.656 28.86 37.776 C 30.15 19.546 46.91 9.276 62.92 10.766 C 62.63 7.386 62.34 4.006 63.18 0.626 Z" fill="transparent" height="330.14589923620224px" id="BDBmi6m0c" width="101px"><path d="M 0 330 L 0 0 L 101 0 L 101 330 Z" fill="transparent" height="330px" id="AOkYqVsKf" transform="translate(0 0.146)" width="101px"/><path d="M 45.052 0.626 C 32.342 -1.564 18.912 1.846 9.202 13.186 C 2.012 21.586 0.762 31.736 0.622 42.236 C 0.382 61.136 0.622 80.046 0.622 98.946 C 0.622 142.596 -0.778 186.496 0.622 230.136 C 1.972 272.256 64.182 269.546 67.152 228.886 C 70.252 186.406 67.152 142.656 67.152 100.046 C 67.152 93.546 57.042 93.526 57.042 100.046 L 57.042 204.156 C 57.042 213.666 58.852 225.286 56.212 234.666 C 49.402 258.836 11.872 255.096 10.732 230.136 C 9.202 196.376 10.732 162.196 10.732 128.406 C 10.732 98.466 8.612 67.656 10.732 37.776 C 12.022 19.546 28.782 9.276 44.792 10.766 C 44.502 7.386 44.212 4.006 45.052 0.626 Z" fill="rgb(102, 102, 102)" height="260.5711472091312px" id="ieRYsXx5S" transform="translate(18.128 0)" width="68.53000000000002px"/></g></g></svg>)
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 101 330" xmlns="http://www.w3.org/2000/svg"><g d="M 0 330 L 0 0 L 101 0 L 101 330 Z M 100.41 173.38 C 100.41 129.15 101.94 84.61 100.41 40.4 C 99.7 19.68 82.26 3.76 63.18 0.48 C 62.35 3.86 62.63 7.24 62.92 10.62 C 71.35 11.41 79.58 15.45 85.23 23.32 C 90.44 30.57 90.3 35.85 90.3 43.95 L 90.3 266.61 C 90.3 282.31 90 299.65 77.25 310.86 C 62.75 323.6 36.94 322.05 23.27 309.15 C 3.87 290.84 11.31 246.53 11.31 223.11 L 11.31 109.53 C 11.31 103.03 1.2 103.01 1.2 109.53 L 1.2 233.94 C 1.2 259.33 -4.53 294.92 14.86 315.1 C 27.26 327.99 48.24 332.55 65.39 328.09 C 87.52 322.34 98.62 302.66 100.21 280.88 C 102.81 245.4 100.4 208.94 100.4 173.4 Z" fill="transparent" height="330px" id="SYZ_f4yni" width="101.4169586772469px"><g d="M 0 330 L 0 0 L 101 0 L 101 330 Z M 100.41 173.38 C 100.41 129.15 101.94 84.61 100.41 40.4 C 99.7 19.68 82.26 3.76 63.18 0.48 C 62.35 3.86 62.63 7.24 62.92 10.62 C 71.35 11.41 79.58 15.45 85.23 23.32 C 90.44 30.57 90.3 35.85 90.3 43.95 L 90.3 266.61 C 90.3 282.31 90 299.65 77.25 310.86 C 62.75 323.6 36.94 322.05 23.27 309.15 C 3.87 290.84 11.31 246.53 11.31 223.11 L 11.31 109.53 C 11.31 103.03 1.2 103.01 1.2 109.53 L 1.2 233.94 C 1.2 259.33 -4.53 294.92 14.86 315.1 C 27.26 327.99 48.24 332.55 65.39 328.09 C 87.52 322.34 98.62 302.66 100.21 280.88 C 102.81 245.4 100.4 208.94 100.4 173.4 Z" fill="transparent" height="330px" id="Qg58MEN62" width="101.4169586772469px"><path d="M 0 330 L 0 0 L 101 0 L 101 330 Z" fill="transparent" height="330px" id="NpKbw6HI2" width="101px"/><path d="M 100.001 172.9 C 100.001 128.67 101.531 84.13 100.001 39.92 C 99.291 19.2 81.851 3.28 62.771 0 C 61.941 3.38 62.221 6.76 62.511 10.14 C 70.941 10.93 79.171 14.97 84.821 22.84 C 90.031 30.09 89.891 35.37 89.891 43.47 L 89.891 266.13 C 89.891 281.83 89.591 299.17 76.841 310.38 C 62.341 323.12 36.531 321.57 22.861 308.67 C 3.461 290.36 10.901 246.05 10.901 222.63 L 10.901 109.05 C 10.901 102.55 0.791 102.53 0.791 109.05 L 0.791 233.46 C 0.791 258.85 -4.939 294.44 14.451 314.62 C 26.851 327.51 47.831 332.07 64.981 327.61 C 87.111 321.86 98.211 302.18 99.801 280.4 C 102.401 244.92 99.991 208.46 99.991 172.92 Z" fill="rgb(102, 102, 102)" height="329.27453525665277px" id="QrA80pbOo" transform="translate(0.409 0.48)" width="101.00766192622454px"/></g></g></svg>)
Rachel Rose
Senior Global Marketing Coordinator at
Incubeta Holdings International Ltd
We experienced some challenges with our Monday Merch order intended for goody bags at a large-scale corporate event in April 2023. The order included pens, tote bags, and coffee cups. Due to limited stock, Monday Merch informed us that they couldn't fulfil our request for 80 grey coffee cups. As a solution, we agreed to accept a different colour. However, this information was disclosed after we had already placed the order. Additionally, the shipping process was not as smooth as expected, and instead of receiving a delivery the week before the event, we had to personally pick up the merchandise from the UPS depot. Finally, the order was incomplete, as it lacked the pens and a couple of tote bags had missing straps. We understand that the delivery issues were caused by the courier, and we appreciate the efforts made by our sales representative to address the situation. After several conversations, Monday Merch offered us a partial refund to address these problems. While we recognize their attempts to rectify the issues we encountered, we still experienced multiple issues with item fulfilment. Therefore, we believe it's important to bring these matters to light, allowing future customers to make informed decisions when considering working with this company. After sharing our feedback, the company arranged a call to hear our point of view. We acknowledge their willingness to understand the frustrations and challenges we experienced and address the matter positively.
From:
Incubeta Holdings International Ltd
To:
Monday Merch
Rachel Rose
Senior Global Marketing Coordinator at
Incubeta Holdings International Ltd
We experienced some challenges with our Monday Merch order intended for goody bags at a large-scale corporate event in April 2023. The order included pens, tote bags, and coffee cups. Due to limited stock, Monday Merch informed us that they couldn't fulfil our request for 80 grey coffee cups. As a solution, we agreed to accept a different colour. However, this information was disclosed after we had already placed the order. Additionally, the shipping process was not as smooth as expected, and instead of receiving a delivery the week before the event, we had to personally pick up the merchandise from the UPS depot. Finally, the order was incomplete, as it lacked the pens and a couple of tote bags had missing straps. We understand that the delivery issues were caused by the courier, and we appreciate the efforts made by our sales representative to address the situation. After several conversations, Monday Merch offered us a partial refund to address these problems. While we recognize their attempts to rectify the issues we encountered, we still experienced multiple issues with item fulfilment. Therefore, we believe it's important to bring these matters to light, allowing future customers to make informed decisions when considering working with this company. After sharing our feedback, the company arranged a call to hear our point of view. We acknowledge their willingness to understand the frustrations and challenges we experienced and address the matter positively.
Read reviews from many other industries!
Use Monday Merch for
More Reviews
Super friendly and fast service + communication. The products made everyone within our team really happy <3
Anja Hütter
Creative Director
Super friendly and fast service + communication. The products made everyone within our team really happy <3
Anja Hütter
Creative Director
Thanks to the team of Monday Merch we were able to last-minute arrange full merch for our team, right on time for the team picture. Great quality and service! Love, Team SOUS
Thomas Scholte
Co-Founder
Thanks to the team of Monday Merch we were able to last-minute arrange full merch for our team, right on time for the team picture. Great quality and service! Love, Team SOUS
Thomas Scholte
Co-Founder
The communication was smooth and the production & shipping times were made in perfect time. The product itself super high quality. Thanks a lot to the team for supporting in our order.
Myrlene Matheus
Senior Marketing Event Manager
The communication was smooth and the production & shipping times were made in perfect time. The product itself super high quality. Thanks a lot to the team for supporting in our order.
Myrlene Matheus
Senior Marketing Event Manager
I placed my order and the customer support team made sure everything went smoothly from start to finish. They kept me updated, followed up regularly, and even helped with the border clearance process—super helpful! The products are amazing, and the swimming pool shorts are next level.
Viateur Munyaneza
Process Engineer
I placed my order and the customer support team made sure everything went smoothly from start to finish. They kept me updated, followed up regularly, and even helped with the border clearance process—super helpful! The products are amazing, and the swimming pool shorts are next level.
Viateur Munyaneza
Process Engineer
Moday Merch offers a wide range of products, and overall, I really liked what they have. This was my first time placing an order for our company, and the quality met my expectations. In fact, the items looked even better in person than they did in the photos we were shown. Claire Le Doan was extremely patient and helpful throughout the process — assisting with the design and helping us find products that fit our company’s budget. Lusine Papanyan kept us informed at every step to ensure the order arrived safely and just the way we wanted. Overall, we’d like to sincerely thank the entire team for their collaboration and effort.
Aycan Belge
Human Resources Generalist
Moday Merch offers a wide range of products, and overall, I really liked what they have. This was my first time placing an order for our company, and the quality met my expectations. In fact, the items looked even better in person than they did in the photos we were shown. Claire Le Doan was extremely patient and helpful throughout the process — assisting with the design and helping us find products that fit our company’s budget. Lusine Papanyan kept us informed at every step to ensure the order arrived safely and just the way we wanted. Overall, we’d like to sincerely thank the entire team for their collaboration and effort.
Aycan Belge
Human Resources Generalist
There is literally no reason for you to use another merch provider. Seamless ordering experience, great range and some of the most attentive customer support I've ever received.
Stefan Manojlovic
Head of Marketing
There is literally no reason for you to use another merch provider. Seamless ordering experience, great range and some of the most attentive customer support I've ever received.
Stefan Manojlovic
Head of Marketing
CONTACT
Questions?
We are here to help.
CONTACT
Questions?
We are here to help.
CONTACT
Questions?
We are here to help.