FAQ

Frequently asked questions

General

How can I contact customer support at Monday Merch?

How can I place an order at Monday Merch?

How long does it take to receive a quote after selecting the products?

Can I order individual products instead of merch packs?

Does Monday Merch offer any warranties or guarantees on their products?

Design

How can I determine the PMS colors for my designs?

Does Monday Merch provide assistance with designing items?

Can I provide my own designs for the products instead of relying on Monday Merch?

Are there any design restrictions for Monday Merch products?

Can individual items be personalized with custom text or artwork?

What document type or format should I use to upload my logo for customization?

Does Monday Merch offer standard product samples?

Do you offer customized product samples at Monday Merch?

What are the lead times for receiving product samples at Monday Merch?

Production

Do you offer local production in the U.S. and E.U?

Are the clothing products suitable for both men and women?

How long does it take to process and ship an order from Monday Merch?

Can I include third-party products in a Monday Merch pack?

Does Monday Merch offer a broader range of products than shown on the website?

Why is there a minimum order quantity (MOQ) for certain items?

Where are Monday Merch products produced?

Are the products sourced environmentally friendly?

Does Monday Merch provide guidance on selecting the right products?

Can I request a photo of the final merch pack once it's ready?

Can the packs be further customized beyond the standard options

Warehousing

What does the warehousing service entail at Monday Merch?

Is there a minimum order quantity required to use Monday Merch's warehousing service?

Can I store third-party products in your warehouse?

Shipping

How long does it take to process and ship an order from Monday Merch?

What are the shipping costs associated with Monday Merch products?

What information is required for shipping an order with Monday Merch?

Which carriers are used by Monday Merch for shipping?

What are import VAT and Customs, and how does Monday Merch handle them?

Are shipping terms different for countries outside of a specific region?

Can all items be shipped worldwide?

Does Monday Merch ship products to individual addresses?

How can I track my order from Monday Merch?

Merch Store

What are the standard shipping times when ordering from the merch store at Monday Merch?

Who will have access to the merch store at Monday Merch?

What is the difference between the platform and the merch store at Monday Merch?

Can customers/employees order their own products in a merch store at Monday Merch?

What integrations are available for custom stores at Monday Merch?

Is API integration possible for a custom store at Monday Merch?

Pricing

Is VAT included in the price of Monday Merch products?

What payment methods does Monday Merch support?

What are the terms of payment at Monday Merch?

Why is there a price difference between the website prices and quotes at Monday Merch?

What is the purpose of the handling fee at Monday Merch?

Can I cancel or modify my order at Monday Merch after it has been placed?

Are there any promotions or discounts available at Monday Merch?

Get started

Are you looking for Merch Packs or Bulk Merch?

Get started

Are you looking for Merch Packs or Bulk Merch?

Get started

Are you looking for Merch Packs or Bulk Merch?

Merch Packs

Build your own pack or explore our preset packs.

Branded Boxes

Bulk Merch

Products packed and shipped in bulk.

Branded Boxes

Merch Packs

Build your own pack or explore our preset packs.

Branded Boxes

Bulk Merch

Products packed and shipped in bulk.

Branded Boxes

Merch Packs

Build your own pack or explore our preset packs.

Branded Boxes

Bulk Merch

Products packed and shipped in bulk.

Branded Boxes