See what CocoCoast Company says about Monday Merch
Here's what Kasha Shillington from
CocoCoast Company
had to say about working with Monday Merch and their experience throughout the project.
Kasha Shillington
24 Nov 2023
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Kasha Shillington
Director - Europe at
CocoCoast Company
Thank you Monday Merch - we had an amazing experience with your company (which is unfortunately too rare nowadays!). We urgently needed 1000 branded items of high quality on a budget and after asking for a quote one evening, I was surprised to receive a personal call the very next morning from Marlene - Merch Consultant. We wanted to look at a number of options and we were amazed at how friendly, simple and fast Marlene was in responding to everything. Everything was truly seamless and high quality... and actually arrived AHEAD of our deadline! We’ll definitely use Monday Merch again. Marlene made our experience so easy - answering all of our questions with prompt and forward-thinking responses. Monday Merch clearly delivers on their customer promise responding very quickly to enquiries with a dedicated manager. In general, we change vendors or seek different solutions because the buying process is made so difficult, lacks functionality or you are wasting time explaining your situation to yet another manager on a phone. Monday Merch has clearly understood the concept of 'customer service' and created a company that delivers. So huge kudos to Monday Merch – I could not recommend you (and Marlene :)) more highly. CocoCoast and other brands we support will definitely be ordering again in the near future
From:
CocoCoast Company
To:
Monday Merch
Kasha Shillington
Director - Europe at
CocoCoast Company
Thank you Monday Merch - we had an amazing experience with your company (which is unfortunately too rare nowadays!). We urgently needed 1000 branded items of high quality on a budget and after asking for a quote one evening, I was surprised to receive a personal call the very next morning from Marlene - Merch Consultant. We wanted to look at a number of options and we were amazed at how friendly, simple and fast Marlene was in responding to everything. Everything was truly seamless and high quality... and actually arrived AHEAD of our deadline! We’ll definitely use Monday Merch again. Marlene made our experience so easy - answering all of our questions with prompt and forward-thinking responses. Monday Merch clearly delivers on their customer promise responding very quickly to enquiries with a dedicated manager. In general, we change vendors or seek different solutions because the buying process is made so difficult, lacks functionality or you are wasting time explaining your situation to yet another manager on a phone. Monday Merch has clearly understood the concept of 'customer service' and created a company that delivers. So huge kudos to Monday Merch – I could not recommend you (and Marlene :)) more highly. CocoCoast and other brands we support will definitely be ordering again in the near future
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A Fantastic Experience from Start to Finish! We had an absolutely fantastic experience working with the Monday Merch team! From the very first design discussions with Giulia all the way through to production and shipment with Lusine, everything was handled with professionalism, creativity, and an amazing level of customer service. Even under the pressure of a very tight deadline on our side, they kept the process collaborative, positive, and solution-focused, with smiles all the way through. The attention to detail, willingness to adapt, and seamless communication made the whole journey smooth and enjoyable. On top of delivering an excellent final result, the human connection throughout was genuine. I think I even walked away with a new best friend! Thank you for going above and beyond at every step. AvaloniaUI OÜ is truly grateful for the effort, quality, and enthusiasm you put into this project. Job well done!
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A Fantastic Experience from Start to Finish! We had an absolutely fantastic experience working with the Monday Merch team! From the very first design discussions with Giulia all the way through to production and shipment with Lusine, everything was handled with professionalism, creativity, and an amazing level of customer service. Even under the pressure of a very tight deadline on our side, they kept the process collaborative, positive, and solution-focused, with smiles all the way through. The attention to detail, willingness to adapt, and seamless communication made the whole journey smooth and enjoyable. On top of delivering an excellent final result, the human connection throughout was genuine. I think I even walked away with a new best friend! Thank you for going above and beyond at every step. AvaloniaUI OÜ is truly grateful for the effort, quality, and enthusiasm you put into this project. Job well done!
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I was a great work I was a great work, we liked the products
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I was a great work I was a great work, we liked the products
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